Return policy GRIZZ Energy Gum®

You aren’t satisfied with your purchase? You can return the item according to our return policy.

For private individuals, GRIZZ Energy Gum® applies the law: Distance Selling Regulations (DSRs): you may return the item for whatever reason. Please notify us by email (info@grizzenergygum.com) within 14 days of delivery. The item must be returned in its original condition and packaging. In original condition means that you can view the item/product but not wear/use/taste the item/product.

Business customers can also return an item. You can submit your return request to us by email within 14 days of delivery. After the application has been assessed, you will receive more information about the procedure by e-mail.

The costs of returning the products are for the buyer.

Exceptions to returns are those items that have been specially manufactured for you as a customer, such as private or co-label products. Items that are damaged or incomplete cannot be returned.

As soon as we have received the returned shipment in undamaged condition, the purchase price will be refunded to the account which was used to buy the item/product within 14 days.

For business customers, after receipt of the shipment, a credit note will be drawn up and sent to the customer within 10 working days.